The View from The Niagara Guide

General observations and musings on how we can make Niagara a better place.

Why "KNOW it ALL" Niagara?

Mark Kawabe - Friday, September 24, 2010

So "KNOW it ALL" Niagara was voted the Best Networking Organization of 2010 by Canadian Networker magazine.

My question is "Why?"

After all, there's BNI - who's founder "wrote the book" on Word of Mouth marketing.

There are countless Chambers of Commerce that qualify.

The Small Business Club Niagara and others like it are well-established groups that offer networking.

What makes "KNOW it ALL" Niagara so special?

Well, in a nutshell, it's the vision of the founder Carrie Matthews that makes "KNOW it ALL" Niagara the networking dynamo it is.

The quality of networking events is pretty good. Groups are generally small so you get to meet everyone and spend more 1-on-1 time with them. I have personally found that the relationships built through "KNOW it ALL" Niagara have been stronger and have led to quality referrals from the linkers.

In addition to the events, there's Carrie herself, who worked at the West Lincoln Chamber of Commerce for years before embarking on the "KNOW it ALL" Niagara journey. From the outset she planned to make KIAN a better type of organization for business owners by providing a variety of marketing vehicles for her linkers. Little things like "Linker Minutes" - allowing you to send two marketing messages to the rest of the group EVERY MONTH at no additional cost. The local chambers charge for this service as does the Small Business Club.

There are many things that make "KNOW it ALL" Niagara stand above the networking organization crowd. It's fun, personable and effective networking - when you use the system provided. Just as with any group, if you can't work the system, it won't work for you. For example, I can't make the Business After 5s provided by the various Chambers. Consequently being a Chamber member doesn't really provide much networking benefit for me. If you don't use the Linker Minutes or attend meetings or provide Carrie flyers so she can market your business for you then her system won't work and you won't benefit.

However, the fact that "KNOW it ALL" Niagara keeps growing - even counting the Niagara Falls Chamber as a Linker - is a testament to its effectiveness. That's why it was voted the Best Networking Organization in 2010. Here's looking to the future successes of Carrie and "KNOW it ALL" Niagara!



So you've got tools - now what?

Mark Kawabe - Monday, March 15, 2010

Entrepreneurs are always looking for new ways to promote themselves. I like new. Facebook and the social media tools that have sprung up in the last decade are "new". YouTube was new. There will always be something new for us to use to promote ourselves and our businesses. That's exciting.

What's not so exciting is the eventual realization that you actually have to DO something with these new tools for them to have any effect. A client of mine was pondering starting a blog until he noted that he would have to "feed the monster" new content regularly over a long period of time for the blog to have an effect. Yep. That's how it works - with any promotional tool we have in our toolboxes.

It doesn't matter whether you're talking about social media, networking or good ol' word-of-mouth marketing. YOU have to do something for those methods to work. Any program that says it will do it all for you with no input whatsoever from you is lying. If you're not participating, your results will be pathetic.

Unfortunately, in our "take-no-responsibility-for-anything" society, many business people do just that when it comes to something "not working" for them. This is true whether they're spending money on a newspaper, radio or TV ad campaign, joining a networking group like the Chamber of Commerce, BNI or other groups (locally KNOW it ALL Niagara and the Small Business Club Niagara come to mind) or things they control like their flyers, coupons or websites. If these methods don't "work" for the business, the tool is often the thing blamed.

I think there are two underlying causes of failure for any marketing endeavour.

1) Understanding HOW the "tool" works.

2) Committing to use the "tool".

These points illustrated:

Business owner A buys a single ad in a newspaper.

Business owner B buys a series of ads in the same newspaper.

Business owner A gets no response from his single ad.

Business owner B gets increased brand awareness and eventually some customers he can track came from the newspaper from his coupons and asking how people learned about him.

Business owner A didn't understand how newspaper advertising works. His experience suggests newspaper advertising doesn't work and as a result he blames the newspaper for taking his money.

Shared responsibilityYou can see this happening over and over again with any marketing tool. If you don't understand HOW to use a method to promote your business, learn all about it first. Then make the committment to using that method properly for a set period of time and set measurable and reasonable short and longer-term performance targets. Consistently test your approach and try different things to see if the method can work better for you. Only then can you accurately determine whether any given method was effective.

Most of the time there are two parties responsible for your marketing success or failure. The first is YOU. The second is the representatives of the marketing vehicle you've chosen to use. This could be your sales rep at the newspaper, phone directory or radio station, or the customer service representative of your networking group, Chamber of Commerce or the marketing company you've hired. You BOTH have a responsibility to ensure YOU know how to use the system effectively so you can make informed decisions about your marketing activities.

Of course, if you're talking about some self-directed activity like social media marketing, then it's just you who's to blame. At least the pain of failure on Facebook doesn't cost you anything. When you're paying for something, you expect it to work. Just make sure you know what you're getting into or take the time to learn. Good marketing organizations will take the time to educate you on what you should be doing to use their tools effectively. Others will assume you know what you're doing.

To paraphrase Tom Lehrer: "Marketing is like a sewer. What you get out of it depends what you put into it."

Choose well.




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