The View from The Niagara Guide

General observations and musings on how we can make Niagara a better place.

Avoiding Business Erosion

Mark Kawabe - Wednesday, January 06, 2016

Change is all around us. It's in our society, in our technology, in our work, in our home. I think humans have a gene for change wired into their DNA. Unfortunately, we don't seem to have any genes that make dealing with change any easier.

Business Erosion

Your business is operating in an environment where new competition starts up seemingly overnight and old markets dry up and fade away. How are you adapting to this change? Are you like water, just going with the flow? Or, are you an island, trying to weather all storms with stoic resolve?

Welland native Anthony Lacavera certainly knows how to create and navigate change. He founded Wind Mobile in 2008 and took on telecom giants Rogers, Bell and Telus. His company was recently sold to Shaw Communications for $1.6 billion.

Niagara Falls business fixture Sunny Halani has shepherded his UPS Store through major changes in the printing industry. The internet has posed a double challenge to the world of print. Email and PDFs have reduced or replaced (for some) the need to print brochures. The internet has also allowed the creation and rise of low-cost, DIY services like VistaPrint whose low prices are very appealing. Sunny's built a business based on stellar customer service, exceptional product quality and of course, his Sunny personality. In a world where print material is often considered a commodity, Sunny's way of doing business is helping his business thrive.

Wind Mobile's innovations allowed it to prosper. Sunny's UPS Store's success is based on superior customer service and doing the job right. What will be the right approaches for your business to take for it to stand the test of time and stand up to the winds of change?




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